I bought a brain pod at the end of 2023. It’s shows up and within the first 2 weeks the chiller starts acting up. I called customer service and after sending it to Florida for almost $300 they determined that the chiller was bad and they sent me a “new one”. Which in my option was refurbished because it had many signs it wasn’t new.

The “new chiller” lasted 9 months and started having problems in the same way. Sent it back to Florida for another $300 and they said it was broken beyond repair.

I love cold plunging and wanted a replacement. Told the polar monkeys sales person about all the trouble I had with the first 2 they sent me, and not one time did he have any sympathy for the money or the time that was wasted, but quickly quoted me a new commercial chiller for $7500!!!!!

Upon further research and having a bad bad feeling about Polar monkeys and feeling like they don’t care about their customers I found a way way way better commercial chiller/ pump set up, for 1/3 of the price and actually talked to the owner on the phone who answered all my questions. ( RevX Wellness) unfortunately I can’t endorse or recommend any polar monkeys products or their customer service.

The cold plunge has been a great addition to my recovery routine. The design is sleek and practical, and the setup makes it easy to use daily.

I’ve noticed a real difference in how fast my body recovers after intense training sessions — less soreness, better energy, and an overall feeling of reset.

Highly recommend it to anyone serious about performance and recovery