Polar Monkeys Limited Warranty
At Polar Monkeys, we are committed to providing high-quality products and ensuring customer satisfaction. This Limited Warranty covers defects in materials and workmanship for one year from the original purchase date. During the warranty period, Polar Monkeys will, at its sole discretion, replace or repair any part of the defective product or the defective product itself when returned by the original purchaser.
Warranty Policy Updates
Our warranty policy may be updated over time. We encourage you to periodically check our website for any changes to the warranty terms.
30-Day Return Policy
We want you to be satisfied with your purchase. You may request a return for a refund within 30 days of delivery. Returns are subject to a 25% restocking fee, covering shipping, processing, testing, and revalidating the returned items. Products must be returned in their original condition and packaging. We recommend keeping the chiller box for one year to ensure optimal protection if a return becomes necessary. Accessories and supplies are not eligible for returns, and modifications to any products will void the return eligibility and all warranties.
Shipping Costs
Polar Monkeys covers the shipping costs for returns within the continental USA.
Commercial Use
Warranty coverage applies only to products designated for commercial use when used in commercial settings. Using residential products in commercial environments will void the warranty.
Chiller Care
To ensure warranty coverage, customers must properly care for the product by following the procedures specified in the product user guide. Opening the chiller casing or attempting to access internal components will void the warranty.
Repair Service
In the event of a repair, the customer is responsible for properly packaging the product and protecting it during transit. Polar Monkeys will cover the shipping costs within the continental USA.
Limitations and Exclusions
This warranty does not cover:
- Damage resulting from abuse, accidents, misuse, improper installation, or electrical issues.
- Products used in ways not intended, including failure to follow the instructions in the user manual.
- Natural variations in wood color or grain, as well as imperfections inherent to wood products.
- Deterioration of surfaces due to weather exposure, denting, scratching, or improper care.
- Damage caused by improper water chemistry, neglected filter care, freezing conditions, power outages, or lack of attention to water flow.
- Third-party accessories, non-genuine parts, or any modifications made to the product.
- Replacement of consumable items such as water filters, which are the customer's responsibility. Filters must be purchased directly from Polar Monkeys; using filters from other companies will void the warranty.
Polar Monkeys is not responsible for any damage to personal property.
How to Obtain Warranty Service
For service under this Limited Warranty, please contact us at info@polarmonkeys.com. Be sure to include the following information in your request:
- Order number
- Purchaser’s name
- Proof of purchase
- Date of purchase
- Details of the failure or issue
Claims must be submitted within the warranty period. Polar Monkeys reserves the right to determine whether a covered part or product will be repaired or replaced.
Warranty Policy for Customers Outside the Continental US
For customers located outside the continental United States, including international customers, warranty service is available; however, the product must be shipped to one of our service facilities in the US. Customers are responsible for all transportation and packaging costs associated with warranty claims. Our team is here to assist you with guidance on the process to ensure a smooth experience.
Legal Limitations
This warranty provides specific legal rights, and you may also have other rights that vary by state. Polar Monkeys disclaims all implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose, except to the extent prohibited by law. Polar Monkeys does not accept liability for incidental or consequential damages, although some states do not allow the exclusion of such damages, so this limitation may not apply to you.
For further warranty details, please refer to our website.
Contact Information
For additional questions, please contact us at info@polarmonkeys.com or 1-888-414-7363. Visit us at www.polarmonkeys.com.
Product Notice to Consumer
The terms “you” and “your” refer to the buyer and/or user of the Polar Monkeys product associated with this notice. Activities involving the use of this product are inherently dangerous. You are responsible for your own actions and decisions. Before using this product, you must read and understand all instructions, become acquainted with its capabilities and limitations, and accept the risks involved. Failure to heed any of these warnings may result in severe injury or death.Limitation of Liability
You expressly acknowledge and agree that Polar Monkeys shall not be liable for any damages, whether direct, indirect, consequential, incidental, or special, arising from any defect, error, fault, or failure related to the product, even if Polar Monkeys has been advised of such possibilities. Customers are encouraged to undertake their own due diligence regarding the product.
Buyer-Related Disclaimer
Polar Monkeys sells products and accessories only to individuals who can legally purchase and own such items in their respective jurisdictions. By ordering, you represent that you are of legal age to purchase this product and that it is permissible to own in your location.
Trademark Disclaimer
Polar Monkeys is a registered trademark of Polar Monkeys Studios, LLC. All third-party trademarks referenced remain the property of their respective owners. Use of third-party trademarks by Polar Monkeys does not imply any relationship, sponsorship, or endorsement, and shall be considered nominative fair use under trademark law.
Indemnification
Your use of the product is at your own risk. Polar Monkeys makes no representations or warranties (other than the Limited Warranty described herein). Under no circumstances will Polar Monkeys be liable for any direct, indirect, special, or consequential damages related to product use. You agree to indemnify, defend, and hold Polar Monkeys harmless from claims, judgments, damages, and expenses arising from any breach by you of these terms.
Binding Agreement
By using this product, you agree to be bound by this Product Notice. If you do not agree with these terms, do not use the product. Your use acknowledges acceptance of all provisions of this document.
Installation Warnings
You are responsible for installing and maintaining the product safely. Ensure compliance with local building codes, use a GFCI-protected circuit, avoid wet areas for electrical connections, and follow safety instructions in the user guide.
Water Sanitation and Maintenance
You are responsible for maintaining clean and safe water in the product. Regularly clean the filter, and consider using recommended sanitizers. Improper water maintenance affects product performance and voids the warranty.
Cold Exposure Warnings
This product is not intended for children or individuals with certain health conditions. Use caution when entering or exiting. Avoid alcohol or drugs before use. Users with health concerns should consult a physician.
