FAQs

The total width of the Portal (4ft) is approximately 48 inches. The tub is 24 inches wide and the rest of the parts add another 24 inches to the total width.

The total width of the Portal (5ft) is approximately 60 inches. The tub is 2 ft wide and the rest of the parts add another 24 inches to the total width.

The total width of the Inflatable product is approximately 48 inches. The tub is 24 inches wide and the rest of the parts add another 24 inches to the total width.

The Inflatable Tub has a length of 53.3 inches, a width of 31.5 inches, and a height of 24 inches.

The Brainpod has a length of 67 inches, 51 ½ wide (tub is 31 ½ inches wide plus other parts add additional 20 inches), and 22 ⅘ deep. The tub is 31 inches wide and the rest of the parts add another 20 inches to the total width.

Shipping after placing an order usually takes 3-8 weeks depending on the product purchased. Delivery time may vary based on the shipping carrier and any customs or shipping delays.

Yes, you can! However, for the best outdoor experience, we highly recommend getting the insulated cover for protection and insulation

The minimum temperature is 36°F. However, external factors such as high ambient temperatures can impact this. To achieve a lower temperature and reduce energy usage, we recommend using the insulated cover (found in our parts section)."

The 1/2 HP chillers use 510 watts and draw 4.4 amps, while the 1 HP chillers use 870 watts and 8 amps. To put this into perspective, an average refrigerator uses 725 watts and between 10-20 amps.

To keep the water clean, it's recommended to purchase our sanitation kit and follow the cleaning protocol, which will allow you to keep your water clean for at least 3 months. If you decide not to use any of our water sanitation, make sure to change water at least every two weeks.

To maintain optimal performance, filter cartridges should be replaced every three months.

The process of changing the water is simple, thanks to the included drain valve. You can quickly empty the tank or even connect a hose to discharge the water elsewhere."

All you'll need is a standard 110 V outlet. And if you're getting the 1 HP chiller we recommend installing on a dedicated 20 AMP breaker. Most commercial facilities use 20 AMP breakers and some homes might also have 20 AMP breakers.

Yes, we do! We offer a 1-year warranty on our cold plunges. Click here for more information.  

Starting from a typical room temperature (around 70°F), it takes approximately 3 hours to bring the water temperature below 50°F. Once it reaches your desired temperature, the water will stay at that level.

Installing the cold plunge is straightforward and involves connecting a few hoses. No special tools or expertise is required, and the process should take no more than 30 minutes. To make the installation easier, we recommend having two people as the equipment is relatively heavy.