FAQs - Polar Monkeys | Powerful Cold Plunge

Product features

Every Polar Monkeys cold plunge comes with:

Our signature chiller (residential ChillX chillers include heating and cooling modes; commercial chillers are designed for cooling only)
An insulated cover (3-inch layer of insulation foam, synthetic leather) that shields against debris and reduces risk of unintended access by children or pets
Built-in filtration
Flexible tubing and fittings for quick setup

Our cold plunges aren’t just powerful, durable, and performance-engineered - they’re built to elevate your space, supercharge your daily routine, and boost your mental and physical wellness. With bold aesthetics and premium finishes, Polar Monkeys delivers cold therapy that looks as good as it feels. Every purchase includes a warranty, free shipping within the continental U.S., and dedicated U.S.-based customer support.

All of our products are designed in the USA, expertly crafted overseas, and assembled in sunny Florida! Our headquarters are located in Florida, USA.

A chiller is the cooling engine behind your cold plunge. It brings water down to freezing temperatures and keeps it there, so you get consistent, effective cold therapy. Polar Monkeys chillers are ultra-quiet, app-controlled (residential), and built with powerful filtration and sanitation for a hassle-free plunging experience.

Both deliver serious cold, but they’re built for different needs:

Residential plunges are made for home use — perfect for daily recovery and personal wellness routines.
Commercial plunges are built tougher, designed for heavy traffic in settings such as gyms, wellness studios, and recovery centers.

Our chillers plug into a standard 120V outlet and require a 15-amp circuit. For best performance, we recommend using a dedicated outlet (no other devices connected).

Yes - residential chillers include both cooling and heating modes.Our commercial chillers are designed for cooling only.

It all comes down to space, style, and how you like to cold plunge.

Tub Cold Plunge (horizontal): Spacious, stretch-friendly, and a classic ice bath design. Ideal if you’ve got more room and want to lie back as you plunge.
Barrel Cold Plunge (vertical): Compact, deep, and upright. Great for smaller spaces and full-body immersion - the water hits your shoulders.

Whichever you choose, you’re getting powerful cooling, sleek design, and a premium cold plunge experience.

Installation & setup

Yes! The BrainPod 2.0, Cyber Plunge, and Star Treatment 2.0 are fully insulated and suitable for indoor use. The Cyber Barrel is also fully insulated and designed for both indoor and outdoor settings. The Portal X, however, is not recommended for indoor use.

Note: some condensation is normal when using a cold plunge. If using indoors, we recommend placing your unit on a waterproof surface.

Nope! Simply plug your cold plunge into a standard 120V outlet and use a hose to fill it up. Setup takes about 15 minutes, with no special tools or professionals needed. Follow the safety guidelines in our user guide here.

Residential plunges: ~15 minutes

Commercial plunges: ~20 minutes

Follow our video setup guides (residential or commercial), or user manuals (residential or commercial) to make it super easy.

Our chillers are engineered for both indoor and outdoor installation, though they perform best under shade or cover. Allow at least 1 foot of clearance around the fan unit for proper airflow.

Residential Systems
Place your chiller up to 7 ft from the tub. Built-in wheels and handles make repositioning effortless.

Commercial Systems
We offer three standard layout configurations to adapt to your space. If your setup requires placement beyond 15–20 ft from the tub, contact our support team — we can customize your plumbing run to fit. Please note that extended-distance configurations carry an additional cost.

Yes! All residential cold plunges can be remotely powered and temperature adjusted.

Using your cold plunge

Not at all! It runs extremely quietly when idle, and sounds similar to a small window AC unit (60-70dB) while actively cooling.

No - our chiller is designed to run 24/7 for optimal performance and energy efficiency. For further instructions, watch our video tutorial: How to Operate your Polar Monkeys Chiller.

Residential models cool down to 32°F (2.8°C), heat up to 107°F (41.6°C), and make ice at the push of a button.
Commercial models also cool down to 37°F (2.8°C) but do not include heating. They’re built for heavy use in gyms and wellness centers.

Nope! All our cold plunges come with a built-in chiller - no ice needed.

Studies show that cold plunging can:

Increase dopamine and norepinephrine, improving mood and focus and boosting mental clarity.
Decrease muscle soreness and inflammation post-exercise, supporting recovery.
Strengthen the immune response and resilience to stress through regular exposure.

Just a few minutes a day can deliver powerful physical and mental benefits.

Cold Plunge best practices & safety

Most people tend to aim for 50–60°F (10–15°C), though individual preferences may vary. Remember to ease in gently if you’re just getting started.Disclaimer: Always consult your physician before starting cold plunging, especially if you have health concerns or underlying conditions.

The short answer is, it depends! We recommend starting off with 2–3 minutes and building up to 10 minutes max. Everyone’s tolerance is different; always listen to your body and never push past your comfort zone.

Cold plunging isn’t recommended for people with certain medical conditions, including:

Heart or circulation issues
High or low blood pressure
Diabetes
Raynaud’s disease
Respiratory conditions

Always check with a healthcare provider before starting cold exposure if you have any concerns.

You can, but it’s not necessary. Most people plunge either daily or a few times a week depending on their goals and how their body responds.

It depends on your goal. For an energizing boost, cold plunge before your workout. To ease sore muscles and support recovery, cold plunge after.

Weather & seasonal use

Cold Plunge Tub:
Yes. Our tubs are safe to remain outdoors in freezing temperatures as long as they are fully drained and with the cover. Water expands when it freezes, so leaving water inside the tub can cause damage.

Chiller:
Our chillers are rated to operate in ambient temperatures as low as 34°F (1°C). However, they are not freeze-proof.

If temperatures drop below freezing, we strongly recommend:
• Storing the chiller indoors or in a well-sheltered space
• Fully draining all water from the internal plumbing and water filter
• Running the chiller in heating mode during low ambient temperatures to help prevent internal freezing

Please note: In very cold outdoor conditions, the chiller may not be able to reach its maximum heating temperature of 107°F, as performance is affected by ambient temperature.

Yes. Our chillers are designed to operate in hot weather, including ambient temperatures exceeding 107°F (40°C). In extremely high heat, cooling performance may slow slightly, but the unit will continue to function properly.

For optimal performance, always ensure the chiller has adequate airflow and is not enclosed. Proper ventilation is essential to maintain efficiency and prevent overheating.

Please note that cooling efficiency may be affected by extreme ambient temperatures.

Cleaning & maintenance

1) Turn off and unplug the chiller.

2) If the cold plunge is outdoors or in an area that can get wet, simply open the rear drain valve and let the water out. Otherwise, attach a garden hose for direct drainage to a suitable location.

3) Close the valve once drainage is complete.

4) Refill the cold plunge with fresh water to the appropriate level before turning the power back on.

Prefer a step-by-step visual? Watch our quick drainage video guide here.

We recommend purchasing our sanitation kit and following its cleaning protocol, which keeps water clean for ~3 months. Without it, we recommend changing your water approximately every 2 weeks (depending on usage).

Residential models: every 3-4 weeks
Commercial models: every 3 months

Filter replacement frequency may vary depending on usage levels and water quality.

Higher usage or poor water conditions may require more frequent changes to maintain optimal performance and water clarity.

Maintenance is simple with Polar Monkeys. Use our sanitation kit to keep water clean for longer - otherwise, change the water every 2 weeks, depending on usage. Replace the filter cartridge every 3–4 weeks for residential models, and every 3 months for commercial systems (depending on usage). Clean the tub as needed, and keep it covered when not in use for optimal performance.

Shipping & delivery

Shipping is free within the continental U.S.
For Canada, Puerto Rico, Alaska, and Hawaii, there is a flat shipping fee of $1,500.
International shipping must be quoted at the time you place your order. Please note that duties and import taxes are not covered by Polar Monkeys and should be considered when making your purchase.

Curbside Delivery: Free; placed at your curb or driveway.
In-Home Delivery: $250 fee; placed in desired location within your home, packaging removed. Note: delivery to floors that require stair access not included.

If the product is in stock, we typically ship the next business day unless customization is required. Orders within the continental U.S. generally arrive within 7 days. Once your order is placed, you’ll receive a confirmation email with tracking information so you can monitor the delivery.

Yes! In most cases, shipments to Canada incur a flat fee of $1,500 (this does not include customs, duties, or import taxes).

For Hawaii, Puerto Rico, Alaska, and other U.S. territories, the applicable shipping fee will be shown at checkout.

For international shipping, please contact our support team so we can assist you directly.
We can deliver to any U.S. address and coordinate with a freight forwarder of your choice if you’d like to ship your cold plunge overseas.

If you see visible damage upon delivery and a signature is required, we recommend rejecting the delivery. This allows us to initiate claims with the carrier and swiftly replace your order. Otherwise, contact us with photos and we’ll resolve the issue within 48 hours.

Returns & warranty

We offer a 30-day return window for undamaged products, with a 25% restocking fee. Contact us via email to begin the process, and we’ll provide a prepaid return label.

Yes! Every cold plunge comes with a complimentary 2-year warranty.
Want extended coverage? You can upgrade to a 3-5 year warranty within 90 days of purchase.

We’ve got your back. Contact us and we’ll work with you to find a solution. Service fees may apply for out-of-warranty issues.