Thank you for choosing Polar Monkeys. We are committed to ensuring your satisfaction with our products. Below, you'll find our comprehensive policy for both returns and cancellations. Please read carefully to understand your options.

Returns Policy

You can request a return for a refund within 30 days of delivery, subject to the following conditions:

• A 25% restocking fee will apply to all returns. This fee covers shipping, processing, testing, and revalidating returned items.
• The product must be in its original condition and packaging to qualify for a return.
• Accessories and supplies are not eligible for returns.
• Modified products are not eligible for returns and will void all warranties.

Steps to Initiate a Return:

1. Contact us at info@polarmonkeys.com to request a return authorization. Items returned without prior authorization will not be accepted.
2. Upon receiving and inspecting your return, we will notify you of the refund approval or rejection.
3. Approved refunds will be processed automatically to your original payment method. Please note that it may take additional time for your bank or credit card company to post the refund.

Damages and Issues:
Inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and take the appropriate steps to resolve it.

Cancellations Policy

We understand that plans change. If you need to cancel an order, we’ve outlined the following steps and conditions:

• Cancellations Fee: A 5% cancellation fee will apply to all canceled orders to cover administrative and processing costs.
• Orders can only be canceled prior to shipment. Once an order has shipped, cancellations are no longer possible, but you may request a return as per the returns policy.
• To cancel your order, please contact us via the website chat or email us at info@polarmonkeys.com.

Policy Updates

This refund and cancellation policy is subject to change without notice. Please review it periodically for updates.

By making a purchase on this website, you acknowledge and agree to the terms outlined in this policy. If you have any further questions or concerns, don’t hesitate to reach out to us at info@polarmonkeys.com.