Every Polar Monkeys cold plunge comes with:

• Our signature chiller (residential ChillX chillers include heating and cooling modes; commercial chillers are designed for cooling only)
• An insulated cover (3-inch layer of insulation foam, synthetic leather) that shields against debris and reduces risk of unintended access by children or pets
• Built-in filtration
• Flexible tubing and fittings for quick setup

Our cold plunges aren’t just powerful, durable, and performance-engineered - they’re built to elevate your space, supercharge your daily routine, and boost your mental and physical wellness. With bold aesthetics and premium finishes, Polar Monkeys delivers cold therapy that looks as good as it feels. Every purchase includes a warranty, free shipping within the continental U.S., and dedicated U.S.-based customer support.

All of our products are designed in the USA, expertly crafted overseas, and assembled in sunny Florida! Our headquarters are located in Florida, USA.

A chiller is the cooling engine behind your cold plunge. It brings water down to freezing temperatures and keeps it there, so you get consistent, effective cold therapy. Polar Monkeys chillers are ultra-quiet, app-controlled (residential), and built with powerful filtration and sanitation for a hassle-free plunging experience.

Both deliver serious cold, but they’re built for different needs:

• Residential plunges are made for home use — perfect for daily recovery and personal wellness routines.
• Commercial plunges are built tougher, designed for heavy traffic in settings such as gyms, wellness studios, and recovery centers.

Our chillers plug into a standard 120V outlet and require a 15-amp circuit. For best performance, we recommend using a dedicated outlet (no other devices connected).

Yes - residential chillers include both cooling and heating modes.Our commercial chillers are designed for cooling only.

It all comes down to space, style, and how you like to cold plunge.

• Tub Cold Plunge (horizontal): Spacious, stretch-friendly, and a classic ice bath design. Ideal if you’ve got more room and want to lie back as you plunge.
• Barrel Cold Plunge (vertical): Compact, deep, and upright. Great for smaller spaces and full-body immersion - the water hits your shoulders.

Whichever you choose, you’re getting powerful cooling, sleek design, and a premium cold plunge experience.

Yes! The BrainPod 2.0, Cyber Plunge, and Star Treatment 2.0 are fully insulated and suitable for indoor use. The Cyber Barrel is also fully insulated and designed for both indoor and outdoor settings. The Portal X, however, is not recommended for indoor use.

Note: some condensation is normal when using a cold plunge. If using indoors, we recommend placing your unit on a waterproof surface.

Nope! Simply plug your cold plunge into a standard 120V outlet and use a hose to fill it up. Setup takes about 15 minutes, with no special tools or professionals needed. Follow the safety guidelines in our user guide here.

Residential plunges: ~15 minutes

Commercial plunges: ~20 minutes

Follow our video setup guides (residential or commercial), or user manuals (residential or commercial) to make it super easy.

Our chillers are designed for indoor and outdoor use, but perform best under shade or cover. Allow approximately 2 feet of space around your chiller for airflow. Its small wheels and handles make it easy to move around!

Yes! All residential cold plunges can be remotely powered and temperature adjusted.

Not at all! It runs extremely quietly when idle, and sounds similar to a small window AC unit (60-70dB) while actively cooling.

No - our chiller is designed to run 24/7 for optimal performance and energy efficiency. For further instructions, watch our video tutorial: How to Operate your Polar Monkeys Chiller.

• Residential models cool down to 32°F (2.8°C), heat up to 107°F (41.6°C), and make ice at the push of a button.
• Commercial models also cool down to 37°F (2.8°C) but do not include heating. They’re built for heavy use in gyms and wellness centers.

Nope! All our cold plunges come with a built-in chiller - no ice needed.

Studies show that cold plunging can:

• Increase dopamine and norepinephrine, improving mood and focus and boosting mental clarity.
• Decrease muscle soreness and inflammation post-exercise, supporting recovery.
• Strengthen the immune response and resilience to stress through regular exposure.

Just a few minutes a day can deliver powerful physical and mental benefits.

Most people tend to aim for 50–60°F (10–15°C), though individual preferences may vary. Remember to ease in gently if you’re just getting started.Disclaimer: Always consult your physician before starting cold plunging, especially if you have health concerns or underlying conditions.

The short answer is, it depends! We recommend starting off with 2–3 minutes and building up to 10 minutes max. Everyone’s tolerance is different; always listen to your body and never push past your comfort zone.

Cold plunging isn’t recommended for people with certain medical conditions, including:

• Heart or circulation issues
• High or low blood pressure
• Diabetes
• Raynaud’s disease
• Respiratory conditions

Always check with a healthcare provider before starting cold exposure if you have any concerns.

You can, but it’s not necessary. Most people plunge either daily or a few times a week depending on their goals and how their body responds.

It depends on your goal. For an energizing boost, cold plunge before your workout. To ease sore muscles and support recovery, cold plunge after.

• Cold Plunge Tub: Yes, our tub is safe to keep outdoors in freezing temperatures. Just make sure it’s fully drained to avoid ice damage (as water expands when it freezes!).
• Chiller: Our chillers can handle temperatures as low as 34°F (1°C) - that’s seriously cold. However, they are not freeze-proof. In freezing conditions, store your chiller indoors or in a sheltered space, and ensure all water is drained from the internal pipeline and water filter. We also strongly recommend running your chiller in heating mode in low ambient conditions, to avoid freezing.

Yes! Chillers operate in hot weather, even exceeding 107°F (40°C), though in this case cooling may slow slightly. Avoid enclosing the unit; proper airflow is essential.

1) Turn off and unplug the chiller.

2) If the cold plunge is outdoors or in an area that can get wet, simply open the rear drain valve and let the water out. Otherwise, attach a garden hose for direct drainage to a suitable location.

3) Close the valve once drainage is complete.

4) Refill the cold plunge with fresh water to the appropriate level before turning the power back on.

Prefer a step-by-step visual? Watch our quick drainage video guide here.

We recommend purchasing our sanitation kit and following its cleaning protocol, which keeps water clean for ~3 months. Without it, we recommend changing your water approximately every 2 weeks (depending on usage).

• Residential models: every 3-4 weeks
• Commercial models: every 3 months 

Frequency may vary based on usage.

Maintenance is simple with Polar Monkeys. Use our sanitation kit to keep water clean for longer - otherwise, change the water every 2 weeks, depending on usage. Replace the filter cartridge every 3–4 weeks for residential models, and every 3 months for commercial systems (depending on usage). Clean the tub as needed, and keep it covered when not in use for optimal performance.

Shipping is free within the continental U.S.

• Curbside Delivery: Free; placed at your curb or driveway.
• In-Home Delivery: $250 fee; placed in desired location within your home, packaging removed. Note: delivery to floors that require stair access not included.

Orders within the continental U.S. ship free and typically arrive within 7 days. You’ll receive tracking info as soon as your cold plunge ships.

Yes! In most cases, this will incur a flat fee of $1,500 (includes customs, duties, and import taxes). For Hawaii, Puerto Rico, Alaska and other U.S. territories, the specific fee will be shown at checkout.

Not directly. However, we can deliver to any U.S. address and coordinate with a freight forwarder of your choice, if you wish to ship your cold plunge overseas.

If you see visible damage upon delivery and a signature is required, we recommend rejecting the delivery. This allows us to initiate claims with the carrier and swiftly replace your order. Otherwise, contact us with photos and we’ll resolve the issue within 48 hours.

We offer a 30-day return window for undamaged products, with a 25% restocking fee. Contact us via email to begin the process, and we’ll provide a prepaid return label.

Yes! Every cold plunge comes with a complimentary 1-year warranty.

Want extended coverage? You can upgrade to a 3-5 year warranty within 90 days of purchase.

We’ve got your back. Contact us and we’ll work with you to find a solution. Service fees may apply for out-of-warranty issues.

Yes! We offer flexible financing options:

• For residential purchases, select Affirm or Shop Pay at checkout to explore monthly payment plans.
• For commercial orders, we partner with CreditKey to provide tailored financing solutions.

Learn more about our financing options here, or contact us with any questions - we’re happy to help.

Yes, we offer a $250 discount for U.S military (past and present), military spouses, first responders, government employees, and teachers. Click here to verify your GovX ID and receive a single-use discount code to apply at checkout. Thank you for your service.

Yes, through our partnership with Truemed. See here for more details.

Promotions are only valid during the advertised period and cannot be applied retroactively.

Yes! Contact us at info@polarmonkeys.com for pricing on multiple units.

Of course! Book a personalized video call with us here and we’ll walk you through everything.

We offer customization designs for the Polar X, Brainpod 2.0, and Cyber Plunge. Contact us to add your logo or choose from exclusive artist designs.

Yes - it’s a part of the cooling process. If heat seems excessive, let us know.

Press both arrows next to the chiller screen for 3 seconds until it beeps.

Check you are cleaning and changing the filter as recommended. If the problem persists, try using a hose water filter when refilling your tub. This can help remove contaminants from the water source, which should improve the clarity of your water.

After disconnecting the chiller, simply close the drain valve and place the disconnected hoses back into the tub. This way, any water that exits will flow back into the tub.