Even the most durable cold plunge systems occasionally run into hiccups. Whether your cold plunge is not cooling or you’ve noticed a small leak, here’s some good news - most issues can be resolved quickly at home with a few simple steps. This residential cold plunge troubleshooting guide covers the most common problems users encounter, and how to fix them without needing technical support.

Water Not Cooling Properly

If your cold plunge is not cooling to your desired temperature, try these steps:

• Check the temperature setting: Make sure your chiller unit is set to the correct temperature.
  

• Inspect airflow around the chiller: Blocked vents or poor circulation can prevent proper cooling. Try to keep a cushion of space around your chiller unit.
  

• Clean or replace the filter: A clogged filter restricts water flow, making it harder for your chiller to cool water efficiently.
  

• Reset your chiller unit: Power down, unplug for 1–2 minutes, then restart.

If the problem persists, the issue may be more technical - perhaps to do with the compressor or coolant - in which case, we recommend contacting Polar Monkeys customer support. Our quick and responsive team will be happy to help you.

Power or Connectivity Issues

All Polar Monkeys cold plunge systems are designed to be plug-and-play, but sometimes electrical issues occur that affect individual customers.

• Lost power? Confirm your power outlet is working by plugging in another device and testing if it turns on. We also recommend avoiding the use of extension cords.
  

• Breaker tripped? Multiple heavy-duty appliances on the same circuit can trip a breaker. Try resetting yours if this is the case. We recommend using a dedicated outlet to power your cold plunge.
  

• Unit won’t turn on? Unplug for a few minutes, then restart to reset internal safety switches.

These simple checks often fix the most common cold plunge problems related to electricity and power.

Leaks and Hose Problems

Notice your cold plunge leaking? Never fear! While this is a nuisance, most leaks are easy to resolve:

• Check hose connections: Ensure all tubing is tightly secured to both the cold plunge tub and chiller.
  

• Inspect drain valve: Make sure your drain valve is wrapped with the teflon tape that comes included with all Polar Monkeys systems - this is there to ensure a tight fit and no leaks.
  

• Check for condensation: Sometimes, regular condensation (from cold water against warm air) can appear almost like a leak. This is why we recommend placing your cold plunge system on a waterproof surface if installing indoors. Wipe down the area, and monitor to confirm.

If leaks continue even after going through these steps, contact Polar Monkeys customer support. They may need to send replacement fittings.

When to Contact Support

As you can see, most troubleshooting cold tub issues can be resolved with quick fixes. However, be sure to reach out to Polar Monkeys support if:

• Your cold plunge water won’t cool despite clear airflow around your chiller and a clean filter.
  

• Persistent cold plunge leaking occurs even after tightening fittings.
  

• Electrical problems continue after outlet and breaker checks.
  

• You experience any other issues, technical or otherwise.

Our customer support team is ready to help and full of expert advice. They’ll help you tackle more complex chiller issues or any necessary component replacements - although we hope you’ll never need to use them!

Cold Plunge Troubleshooting: Less Troubles, More Triumphs

So, there you have it! As you can see, common cold plunge problems are, thankfully, usually easy to solve at home. By following the simple steps detailed above, we hope you are able to fix most hiccups quickly, extending the life of your system and keeping your cold therapy routine running smoothly. 

And if the problem proves stubborn, remember - Polar Monkeys customer support team is only a message away.