Thank you for choosing Polar Monkeys. We are committed to ensuring your satisfaction with our products. Please carefully review our updated refund policy:

1. Return Policy Period:

We offer a 14-day return policy if you are dissatisfied for any reason.

2. Eligibility Criteria for Returns:

To be eligible for a return, your item must meet the following criteria:

• In the same condition as received.
• Unworn or unused.
• Accompanied by the receipt or proof of purchase.

Repackaging:

Place the product back in its original packaging and box.

Freight Shipping:

For freight-shipped items, securely place the packaged product on the original pallet it arrived with.

3. Initiating a Return:

To start a return, please contact us or write us at info@polarmonkeys.com. Items returned without prior authorization will not be accepted.

4. Shipping Costs:

The customer is responsible for covering the shipping costs for returning any item. These costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund.

5. Contact for Return Queries:

For any questions regarding the return process, feel free to contact us at info@polarmonkeys.com.

6. Damages and Issues:

Please inspect your order upon reception. If the item is defective, damaged, or incorrect, contact us immediately. We will evaluate the issue and take appropriate actions to make it right.

7. Refund Process:

• We will notify you upon receiving and inspecting your return.
• Approval or rejection of the refund will be communicated.
• If approved, the refund will be automatically processed to your original payment method.
• Please note that the processing time for your bank or credit card company to post the refund may vary.

8. Cancellations:

If you need to cancel an order, please contact us through the website chat or email at info@polarmonkeys.com. 

9. Exceptions:

Certain items may not be eligible for return due to their nature. This includes personalized items. In such cases, details will be provided on the product page.

10. Policy Updates:

This refund policy is subject to change without notice. Please review it periodically for any updates.

By making a purchase on this website, you acknowledge and agree to the terms outlined in this refund policy.

If you have any further questions or concerns, don't hesitate to contact us.