LIMITED WARRANTY
This LIMITED WARRANTY covers defects in workmanship and materials for a period of one year from date of first retail purchase. During the warranty period, PMS will replace or repair, as its sole option, any part of the defective product or the defective product returned to us by its original purchaser.
This warranty does not cover problems that result from abuse, accident, misuse, or problems with electrical power. It does not cover uses not in accordance with instruction manual. It does not cover commercial use of the product. It specifically excludes products for which PMS has not received payment. This warranty does not cover damage as a result of poor water chemistry, neglected filter care and replacement, freezing conditions, power outages, lack of attention to low water flow, or any other form of neglect, misuse or abuse. Certain other exclusions apply, as further described below.
Wood, being a natural product, will have some variation in color/grains, or imperfections, which are considered natural. Wood owes its inherent beauty to these features – therefore, these variations are not considered defects. For outdoor units, some deterioration may happen due to the weather effect in spite of the best of treatments. Wood surfaces are subject to denting, scratching, etc. if not properly used and cared for. Since each unit is individually handmade, they will have minor variations in size, shape, and finish. Our designs evolve over time and there may be some variation in angles, elements, etc. compared to what is seen online. Though our team goes to great lengths to ensure high quality products, we do not take responsibility for the natural wood material.
The water chiller is only covered by the Limited Warranty for a period of one year. The water filter is not covered by the Limited Warranty. Replacement filters are available for purchase, but replacement is entirely the customer’s responsibility. PMS is not responsible in the case a customer may lose the water filter housing O-ring during the filter replacement process. PMS is not responsible for plumbing parts like hoses, fittings and connections unless a PMS authorized technician performs the installation.
This Limited Warranty does not provide coverage for any items purchased separately, such as oil and dirt buoys, sanitizer sticks, PMS Protective Cover, or any other item not included with original tub purchase.
This Limited Warranty is automatically void if PMS or a designated representative determines that the product has been altered, abused, neglected or in any other way mistreated or used for any other purpose. Customer is responsible for regular maintenance of the product. Any problems or failures arising from failure to provide proper maintenance, water chemistry/balance will void this warranty. Using improper or harsh cleaning agents will also void this warranty. This warranty will be void if the customer uses any replacement parts or accessories not genuine or original to the unit or provided by PMS.
This warranty gives you specific legal rights which may vary from state to state. PMS’s responsibility for defects in materials and workmanship shall be limited to repair and/or replacement as set forth in this warranty. All express and implied warranties, including but not limited to any implied warranties and warranties of merchantability or fitness for a particular purpose are disclaimed.
We do not accept liability for incidental or consequential damages or for any third-party claims for damages against the retail purchaser of this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this may not apply to you.
This Limited Warranty is the exclusive warranty given by PMS and supersedes any prior, contrary or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such an event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory.
How to Obtain Warranty Service
For service under the Limited Warranty, please contact us at info@polarmonkeys.store. Please provide us with the following information: name of purchaser, proof of purchase, dated receipt, item purchased, and details of failure. Claims must be made within the specified warranty period.
Warranty issues are handled via email or over the phone with one of PMS’s technicians. If a repair covered under this warranty is necessary within the applicable warranty period, the part(s) are covered by PMS, but the customer is responsible for any shipping related costs. Most repairs/component replacements can be performed by the customer themselves. In cases where the customer is unable to perform the necessary repairs, PMS, at their discretion, will pay up to $10 per hour for an approved general service provider to perform the necessary repairs. Most repairs can be performed in 2 hours or less. PMS reserves the right to decide what is a reasonable amount of time to be paid for under this Limited Warranty.
Polar Monkeys will continue to offer reasonable phone support for issues occurring after expiration of the warranty period as it sees fit in its sole discretion. However, the customer will be 100% responsible for any associated costs such as parts, labor, shipping, etc. after expiration of the applicable warranty period.
PMS reserves the right to determine whether a covered part or item should be replaced or repaired. Any component(s) repaired or replaced under this warranty shall be warrantied for the remainder of the original Limited Warranty time period. If the services of an approved general service provider is required, the customer may be charged for any additional travel fees in the case the customer lives in a rural area.
If on-site repairs are not possible for a repair/replacement covered under this warranty, PMS may, in its discretion, either provide a replacement tub (of equal value) or have the tub shipped to/from the factory facility for repairs. The customer will be responsible for any costs associated with removal of tub to be repaired/replaced, and installation of replacement/repaired tub. Any repaired or replaced tub will be warrantied for the remainder of the original applicable Limited Warranty period.
All repairs must be performed by an approved agent of PMS. Repairs performed by someone not approved by PMS will not be covered under the Limited Warranty. The tub owner accepts full liability for any repairs provided by someone not approved by PMS.
Warranty Limitations & Exclusions:
The water chiller is only covered for a period of one year. The water filter is not covered by this warranty. Replacement filters are available for purchase, but replacement is entirely the customer’s responsibility. Polar Monkeys is not responsible in the case a customer may lose the water filter housing O-ring during the filter replacement process. Polar Monkeys is not responsible for plumbing parts like hoses, fittings and connections unless a Polar Monkeys authorized technician performs the installation.
This Limited Warranty does not provide coverage for any items purchased separately, such as oil and dirt buoys, sanitizer sticks, Polar Monkeys Protective Cover, or any other item not included with original tub purchase.
This warranty is automatically void if Polar Monkeys or a designated representative determines that the product has been altered, abused, neglected or in any other way mistreated or used for any other purpose. Customer is responsible for regular maintenance of the product. Any problems or failures arising from failure to provide proper maintenance, water chemistry/balance will void this warranty. Using improper or harsh cleaning agents will also void this warranty. This warranty will be void if the customer uses any replacement parts or accessories not genuine or original to the unit or provided by Polar Monkeys .
This warranty is valid for in-home & residential use only and only applies to units sold and operated in the United States of America, Canada, Mexico & Puerto Rico. Any commercial use of this product will automatically void this warranty. All repairs must be performed by an approved agent of Polar Monkeys . Repairs performed by someone not approved by Polar Monkeys will not be covered under this warranty. The tub owner accepts full liability for any repairs provided by someone not approved by Polar Monkeys.
The liability, if any, of the manufacturer, Polar Monkeys , shall not exceed the original purchase value of the product covered under this warranty. Polar Monkeys is not responsible for any incidental damages that may occur, such as freight damage, or any other consequential damage. Polar Monkeys is not liable for any injury or loss that arises from any defect covered under this limited warranty, either incidental or consequential, including but not limited to, loss of use of the tub even if Polar Monkeys was made aware of potential damage prior to occurrence of said damage.
This limited warranty is the exclusive warranty given by Polar Monkeys and supersedes any prior, contrary or additional representations. All other warranties, express or implied, including any statutory warranty or condition of merchantability or fitness for a particular purpose, are disclaimed except to the extent prohibited by law. In such an event, such warranty is limited to the duration of the warranty periods set forth above. This exclusion applies even if this warranty fails of its essential purposes and regardless of whether damages are sought for breach of warranty, breach of contract, negligence, or strict liability in tort or under any other legal theory. In no event is Polar Monkeys , LLC liable for any other form of damages, whether direct, indirect, liquidated, incidental, consequential, punitive exemplary or special damages, including but not limited to loss of profit, loss of anticipated savings or revenue, loss of income, loss of business, loss of production, loss of opportunity or loss of reputation. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights, which vary from state to state.
